Refunds and order help.
Paddle handles payment processing, order records and refund requests for the Pro launch pack.
Find your order
Use the receipt sent by Paddle or visit paddle.net with the email address used at checkout to find your purchase and contact Paddle's customer support.
Refund eligibility
Refund requests are reviewed under Paddle's refund policy and any applicable consumer rights. The policy explains the available options and time limits. A purchase confirmation or receipt helps Paddle locate the transaction.
What to include
When contacting Paddle, provide the purchase email and order or receipt reference. Do not send payment card details by email. If your download or license is not working, describe the issue so support can help locate the order.
Privacy
Paddle is the seller of record for checkout and handles refund requests for those transactions. See the Brand It Bro privacy notice and Paddle's own privacy information for details.